Using Ask Poli: Helpful Hints and Tips

What is Ask Poli?

Ask Poli is a search tool powered by artificial intelligence. It combines technology with human assistance to provide you with fast, clear answers to your policy-related questions. Real people see your questions, read your feedback, and fine-tune the search tool in real time to enhance your experience. Your questions and feedback ensure Ask Poli keeps getting smarter. See below for helpful hints and check out this video to learn more.

What content is available in Ask Poli?

Did you know that Ask Poli searches more than just the Selling Guide content? Ask Poli provides an intelligent and intuitive search and navigation experience, connecting you to the most relevant information from not only the Selling Guide but also other helpful Fannie Mae resources as well.

Selling Guide – Parts A thru E
Selling Guide Communications – Certain Lender Letters and Selling Notices
Theme-Based FAQs – Contain multiple Q&As for a specific theme
Individual Q&As – Curated directly from the Selling Guide or from customer inquiries to provide clarity and guidance on trending topics
Other Helpful Sources – Job aids, matrices, fact sheets, web page information, and more...

How do I find my answer in Ask Poli?
1. Searching: Use the search bar to ask a question in the form of a sentence or enter a Guide topic. If you don't find a match try phrasing your question differently.
Examples:
What is required for… How do I calculate…	Where can I find… B3-6-02, Debt-to-Income Ratios	Where can I learn about... How do I document...

2. Navigating: Use the icons and browse menu on the left to drill down to the desired content.

What are some other helpful tips and features?

Save, print, or share an article via email or copy to clipboard.
Use the landing page to easily access featured and trending content as well as your saved articles and history.
Share your thoughts - we value your feedback! In a hurry? Simply indicate Yes/No if the article was helpful. Have more to say? Click onto "Feedback" and let us know what you think.

Don't forget to check out the Ask Poli video!

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Note:

Ask Poli is an Artificial Intelligence powered search tool. While every effort has been made to ensure the reliability of the content in Ask Poli, Fannie Mae's Selling Guide and its updates, including Guide Announcements and Release Notes, are the official statements of Fannie Mae's policies and procedures, and should be complied with in the event of discrepancies between information provided by this service and the Guides.

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Using Ask Poli: Helpful Hints and Tips

What is Ask Poli?

What content is available in Ask Poli?

How do I find my answer in Ask Poli?